Extended Warranty and Support Plans

warranty and supportOnce your product has reached the end of its warranty and service period there are a number of options available to you for the ongoing maintenance, service and support of your equipment. Support plans are not an extended warranty, when purchasing a new laser tag system you are provided with a warranty for 1 - 5 years. At the end of your initial warranty period, you may at Zone Laser Tag, Inc.'s discretion be offered an extended warranty option, extended warranties unless otherwise noted do not include a service plan.

Option 1: “NSP” - No Support Plan

Under this option, you pay nothing to Zone Laser Tag, Inc. unless you use our services, when using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: $95 per hour
  • Outside office hours emergency technical support: $200 per hour (**1 hour minimum)
  • Repair Bench time rate: $95 per hour
  • Parts purchases: no discount

Option 2: “Basic” - Basic Support Plan

If you select this optional support plan you would pay Zone Laser Tag, Inc. an annual fee of $1,000. Your support plan will only be valid for 12 months. When using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: FREE
  • International in office hours technical support: FREE
  • Outside office hours emergency technical support: $150 per hour (**0.5 hour minimum)
  • Repair Bench time rate: $60 per hour
  • Parts purchases: 5% parts discount

Option 3: “Premium” - Premium Support Plan

If you select this optional support plan you would pay Zone Laser Tag, Inc. an annual fee of $4,000 spread over 12 months into equal installment payments, payable by credit card at $333.33 per month. When using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: FREE
  • Outside office hours emergency technical support: FREE
  • Repair Bench time rate: $40 per hour
  • Parts purchases: 10% parts discount

More than just laser tag!

At Zone Laser Tag, we offer much more than just laser tag vests and phasers. Click the images below to see why more operators trust Zone!

  • Software

    Software

    The HELIOS Laser Tag Software offers a variety of features to help in the operations of your system.

    With our incredible software features, operators can access touchscreen technology, Android tablet compatible software and print or reprint game scorecards. You can also view games or minutes played, online devices, license details, pay for play status and vests status and much more!

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  • Financing

    Financing

    Zone Laser Tag offers numerous financing plans to enable the industry's best laser tag equipment to be utilized in your facility.

    Our Best Price for any laser tag product will always be the cash price or the non-financed price. We offer an additional discount on the equipment pricing for those laser tag ventures that do not require financing from Zone Laser Tag. The cash discount price is also available to those who work with a strategic partner, Firestone Financial.

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  • Options

    Options

    HELIOS laser tag has more quality options to enhance the laser game experience than any of our competitors. Check out our exciting, innovative devices and software available to our HELIOS and HELIOS PRO clients below.

    Some of our amazing Helios options include, Mines, energizers, arena targets, game stations, memberships, player information kiosks and more!

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  • News

    News

    Keep up with the latest Zone Laser Tag installations and news announcements!

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  • Research

    Research

    Avoid costly mistakes and learn revenue generating techniques based on our 25+ year experience in the industry!

    Our staff have written several articles that can help operators make their laser tag attractions a huge success and avoid bad ideas and practices that have popped up in our industry.

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Incredible Industry Track Record in Sales and Support

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