Repairs and Maintenance
Our Helios Laser Tag system is incredibly easy to repair and maintain. While wear and tear and player abuse can happen, we make it easy for you to know when there's a malfunction, where the malfunction is, and replace the parts without stress.
Self Diagnostic System
Helios has a unique feature of each vest being able to run a self-diagnostic at the end of every game, an industry first! The self diagnostic system checks each sensor, cable, and board for trouble and sends an alert to your Mobile Operations Command at the first sign of trouble.
Mobile Operations Command Notification
Whenever a problem arises with a pack in your attraction, your Mobile Operations Command (MOC) can notify you immediately.
Easy to Replace Swap-Tronics
Replacing parts has never been easier! With our simple swap-tronic technology, if a part ever goes down, just remove the plastics, swap out the electronic component and send us the broken piece to be replaced for your spare parts kit. It's THAT easy!
No soldering or messy glue is necessary. Just remove and replace the plug-and-play electronics.
Unique Board ID
Every circuit board has its own unique seriel number etched into the board allow both you and Lasertag.com by Zone to track all repairs and replacements. You can swap boards among your packs and the system will then log that board onto the new pack automatically. Tracking each and every board with its own ID has never made maintenance easier in any laser tag system.
Our laser tag systems are very simple to update. Some updates are done by Wi-Fi through your gaming computer or through the USB port on your phaser.
Unmatched Operational Support
Our technical support is here for you whenever you need us and are available 24 hours per day, 7 days per week. We won't leave you in the cold on your busiest days. Just call our support at 302-930-8888, get help on the web, let us remote in for help, or contact our staff.
We provide a host of manuals specifically designed to help you make the most money with your laser tag equipment, including keeping them running. From technical manuals to instructional manuals to game manuals, we're constantly adding more content for our operators to download in our Operator Marketing Kit.