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Warranty

Warranty

Zone supports all if its locations in North America and South America out of Dover, Delaware, USA. We are locally based to offer faster and cost effective service to our customers. 

Zone Laser Tag doesn't like to have a lot of exceptions or exclusions to its contracts and its warranty coverage so here is what your warranty will cover in plain English:

Covered under warranty:

  • Phaser Plastics
  • Phaser Electronics
  • Phaser Cable Cord
  • Vest Plastics
  • Vest Materials
  • Vest Electronics
  • Computer & Printer
  • Score Monitor
  • Software Upgrades

What is Not Covered:

  • Consumables such as score cards, membership buttons, fuses, manuals, etc.
  • Acts of God, abuse, vandalism, or intentional neglect.

How the Warranty Works

We will provide you with a spare parts kit which includes the basic component to a laser tag pack. Our technician will train you on how to preform basic maintenance of the laser tag packs at the time of installation.

If a competent were to malfunction, you can replace with a part from your spare parts kit and return the laser tag pack back to play.

During the Warranty period, you pay for shipping to Dover, DE and we will pay for shipping back to you. If you have parts malfunction, simply send them to Zone Laser Tag and we will repair or replace the part in 2 business days from the time we receive.

We offer the industry’s best warranty for complete hassle free operation since we own and operate five of our own locations. We are the world’s largest laser tag supplier and this all inclusive hassle free warranty is what our operators, and future profitable owners such as your selves, demands. We keep your operating costs to a minimum so that you maximize your profits!

For more information, call us at 866-966-3797 or visit our Contact Page. We're here to help.

What Happens After the Warranty?

Once your product has reached the end of its warranty and service period there are a number of options available to you for the ongoing maintenance, service and support of your equipment. Support plans are not an extended warranty, when purchasing a new laser tag system you are provided with a warranty for 1 - 5 years. At the end of your initial warranty period, you may at Zone Systems, Inc.'s discretion be offered an extended warranty option, extended warranties unless otherwise noted do not include a service plan.

Option 1: “NSP” - No Support Plan

Under this option, you pay nothing to Zone Laser Tag, Inc. unless you use our services, when using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: $95 per hour
  • Outside office hours emergency technical support: $200 per hour (**1 hour minimum)
  • Repair Bench time rate: $95 per hour
  • Parts purchases: no discount

Option 2: “Basic” - Basic Support Plan

If you select this optional support plan you would pay Zone Laser Tag, Inc. an annual fee of $1,000. Your support plan will only be valid for 12 months. When using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: FREE
  • International in office hours technical support: FREE
  • Outside office hours emergency technical support: $150 per hour (**0.5 hour minimum)
  • Repair Bench time rate: $60 per hour
  • Parts purchases: 5% parts discount

Option 3: “Premium” - Premium Support Plan

If you select this optional support plan you would pay Zone Laser Tag, Inc. an annual fee of $4,000 spread over 12 months into equal installment payments, payable by credit card at $333.33 per month. When using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: FREE
  • Outside office hours emergency technical support: FREE
  • Repair Bench time rate: $40 per hour
  • Parts purchases: 10% parts discount

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