Installation Process

InstallationProcess

 The installation process after the contract is signed, the following will occur:

1administrative

1) The Office Manager will send you a welcome email along with the wiring instructions and the initial invoice.vanessa

Vanessa McMullen

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302-730-8888
Office Manager

wiring instructions3

 

 

2) The Installation Concierge will contact you with the latest version of the Pre-Installation Guide.  He will also schedule a time to review the Pre-Installation Guide with you or a designated team member.john

John Peka
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317-775-1751
Installation Concierge

Pre-Installation Guide

Pre InstallationGuideCover

erik3) A copy of the deliverables for your project will be sent to the arena building company for their design process.

Erik Guthrie
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317-965-9482 cell
VP of Sales & Marketing

Sample Deliverables

2operations

jackturner4) The Customer Care Concierge will send you an email introducing himself and scheduling a time to go over our New Location Operations Manual.

Jack Turner
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502-558-3873
Customer Care Concierge

 New Location Operations Manual

FirstContactCover

eric5) Our Marketing Concierge will send an email and introduce himself.  He will interview you regarding your project and its scope.

Eric Gaizat
317-409-4808
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Marketing Concierge

OperatorProjectInterview

3preinstallation

jackturner

6) Our Customer Care Concierge will schedule a 30-minute online training program to pre-train the software package.

Jack Turner
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502-558-3873
Customer Care Concierge

On Line Training Cover Software for the Upper Management Team

HeliosCEInstallChecklistCoverweb

7) The Installation Concierge will provide you a 4-day syllabus with a detailed outline of the installation process for either your Helios CE or Helios Pro Laser Tag System.john

John Peka
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317-775-1751
Installation Concierge

CEInstallSyllabusCover ProInstallSyllabusCover

Pre-Installation Guide

john8) Before our Installation Team departs for your installation, you will send back a Site Readiness Checklist.

John Peka
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317-775-1751
Installation Concierge

Site Readiness Checklist.

SitePreInstallChecklistCover

4onsiteinstallation

john9) Once on site, our Installer will conduct indepth software training with your staff and go over our HELIOS Software Training Checklist.

John Peka
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317-775-1751
Installation Concierge

HELIOS Software Training Checklist.

HeliosCEInstallChecklistCoverweb

john10) Also, while on site, our Installer will work with your management team and conduct a Hardware Training Checklist. 

John Peka
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317-775-1751
Installation Concierge

Hardware Training Checklist.

HeliosCEHardwareChecklist webHeliosProInstallationChecklist web 

john11) Also, while on site, our Installer will work with your management team and review the 48 page Helios User Guide..

John Peka
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317-775-1751
Installation Concierge

Helios User Guide

HeliosCEUserGuideCover web

john12) Also, while on site, our Installer will work with your management team and conduct the Preventative Maintenance Guide..

John Peka
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317-775-1751
Installation Concierge

PreventativeMaintCover web PrevMaintChecklist web

13) A representative from your management team will sign off on an Installation checklist. 

Installation checklist

InstallChecklistCover