Technical Support

tech support

Operators Support Team

Victor Miller – Operations Manager

Jason Donoway – Software Operations Specialist

Phillip Croft – Software Support Assistant

Christian Miller – Intake and Shipping Specialist

Chris Hulse – Hardware/Systems Repair Specialist

Dan Wang – Hardware / Systems Repair Technician

Tyler Greger – Hardware Systems Repair Assistant

Zone Laser Tag Inc Technical Support Agreement begins the day we receive your Signed contract!

Support Hours

  • Expect a reply between 9am - 5pm EST Monday through Friday.
  • *After hours emergencies only support 5pm to Midnight Monday through Friday.
  • *On call weekend & Holiday support for emergencies only
  • *Zone Laser Tag is closed on the following US Holidays:

President’s Day
Memorial Day (Observed)
Independence Day
Labor Day
Veterans Day
Columbus Day
Christmas Day
New Years Day

After-Hours / Holiday Emergency Support*

  • If you need immediate EMERGENCY support for a system wide problem that is preventing you from operating you can call. 1 302-363-5546 to reach a technician.
  • If you have not received a call back within 15 minutes please call 317-518-3971
  • Non urgent issues during this time can be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it. and a representative will respond on the next business day 

What support items are included?

  • Access to the online support center: Here
  • Email & Phone Support
  • Issue support and troubleshooting
  • After 5pm US Eastern Standard Time Monday-Friday we have limited availability by phone and email for emergency support that cannot wait until the next business day
  • Weekend (Saturday and Sunday) emergency only
  • During normal business hours, if you don’t reach the support center upon initial contact please leave a voicemail and we will respond within 1 hour
  • Hardware (Printer, Scoreboards, Phaser units) configuration to enable the software to communicate with said devices. 

Calling Zone Support

1 302-730-8888 (US Local)

1 302-363-5546 (After Hours)

Zone Laser Tag Responsibilities 

  • Phone Support: Calls made to the support center will be worked over the phone and through remote assist platforms such as Go To Assist and TeamViewer and Skype, until a satisfactory solution has been achieved. If a phone call support inquiry cannot be resolved while on the call, the Zone support representative will escalate the issue internally, and the issue will be worked until satisfactory resolution is achieved. The Zone support team will then contact the customer via phone, or email to communicate that the issue has been resolved and how to handle future occurrences where applicable.