• License
  • Standard Support
  • Premium Support
LicenseStandard SupportPremium Support
Phone Support – Business Hours
Phone Support – Emergency After Hours
Email Support
Ticket System Support
Instant Pack Replacement
Marketing Resources
Custom Marketing
Yearly Care Package
Repair Time Discount
Knowledge Base
Site Visits
Support and Enhancement Package
Software Updates
  • Included phone support, within GMT+10 Time Zone in Australasia, or GMT +2 Time Zone in Europe
  • Emergency 24-7 phone support (system down)
  • Email support within 24 hours
  • Zone support portal ticket system
  • Access to Zone’s regularly updated Marketing Kit
  • Access to Zone’s Knowledge Base of documents
  • Support and Enhancement Package, for discounts on parts, features and new systems
  • Included phone support, within GMT+10 Time Zone in Australasia, or GMT +2 Time Zone in Europe
  • Emergency 24-7 phone support (system down)
  • Email support within 24 hours
  • Zone support portal ticket system
  • Zone stores spare vests equal to your site’s spare count, to allow for instant vest replacement when vests have faults
  • Access to Zone’s regularly updated Marketing Kit
  • Creation of custom marketing resources for your site upon request within a reasonable time frame
  • A yearly care package of parts and equipment sent to your site, to keep your system fresh
  • 50% discount on any labour for repairs for your site
  • Access to Zone’s Knowledge Base of documents
  • Yearly site visits (not available in some countries)
  • Support and Enhancement Package, for discounts on parts, features and new systems
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