Start a relationship with the laser tag family ...

Let’s talk about some of the ways this isn’t a ‘sale’, it’s a ‘relationship’.

Zone annual reviews

Our relationships with our operators are not ‘set and forget’. They change and adapt over time to ensure our operators are always happy, up-to-date, and running successfully.

We ensure we meet with each of our operators on an annual basis – almost always in person! With Zone laser tag centres in 58 countries, that’s a lot of travel that our global teams clock up each year.

Zone operator conventions

You could look at other laser tag sites as competitors.

We don’t like that. Instead, we suggest you consider them cousins in the global world of Zone laser tag – cousins that you have a lot in common with, that you can learn from, help, and be helped by!

To foster this cooperation and support network, we host regular (every year or two) operator conventions in different places around the world.

It’s a really good way for all of us to get together and learn from each other.

Getting you up and running

We’ll support you every step of the way; through pre-installation, installation, post-installation, training, opening, and business-as-usual. You’ll have a dedicated assigned contact who will work with you (over the phone and on-site) to get you set up properly! We’ll ensure this process is pain free and that your laser tag centre opens on time with the system fully up and running.

Key ongoing support elements

Providing our operators with world-class support and helping them to provide a world class laser tag site is important to us.

  • The longest warranty in the game – with warranty periods up to three-years for key equipment elements.
  • Software updates (critical updates and well as new functionality, refinements and improvements).
  • Access to the Zone Support Portal and around-the-clock, seven-days-a-week, worldwide, Zone Support Line.
  • Access to special pricing on consumables, spare parts, and labour costs.
  • Access to the Zone Operator Kit with 2000+ files and more being added every day. It’s everything you could need.
  • Priority document translation into your native language.
  • Invitations to Zone conferences, Zone Laser Tag  World Championships, and other events.
  • 30-day account for spare parts and new equipment.

Start a relationship with the Laser Tag Family ...

We talk below about some of the ways this isn’t a ‘sale‘, it’s a ‘relationship’.

Zone Laser Tag World Championships

The regular Zone Laser Tag World Championships are the premier global laser tag event!

In 2017, it was held in Belfort, France, and was absolutely amazing. Teams from over 30 countries competed for the 2017 crown with a team from Finland taking the title.

These events are a “can’t miss” in the world of laser tag. We’d love to welcome you to them! The “Worlds” are held every 3 years. Unfortunately, just like other major sporting events that year, the Malaysian event, scheduled to be held in Kuala Lumpur in 2020, had to be postponed due to unforeseen circumstances. But, when it eventually gets rescheduled and held, it is expected to be even bigger and better!

Zone Customer News

To keep our operators ‘in the loop’ we send out regular newsletters, called Zone Customer News. These emails generally contain Zone Empire news, new product announcements, events, updates to the Zone Operator Kit, and other information – some important and some just fun.

We’re also always happy to promote our operators in our newsletters. If you have exciting news you’d like to share with your fellow Zone laser tag operators across the world, we’re happy to help.

Zone Operator Kit

Any laser tag provider can give you a few out-of-date documents and call it adequate. At Zone, we want to ensure that our operators around the world have all the information and documentation they could possibly need to help them make their laser tag business a success. We’ve currently got over 2000 documents and images in our Zone Operator Kit – and we’re adding new content and new translations every day.

Enhancement Pathways

To keep our laser tag centres in top shape, we regularly update our software for existing operators, and make as many of our new features as possible backwards compatible.

We also offer considerable discounts on newly released systems if you’re already part of the Zone family. Therefore, when you decide to upgrade your gear, it doesn’t set you back on your path to success.

Parts Inventory

We know our replacement parts and modular vest design makes keeping your vests in top shape a breeze. Our Support and Enhancement program makes things even easier. We keep large quantities of spares in each of our operating regions, meaning we can get spare parts to operators in a flash.

We provide a full start-up kit , complete with manuals and all the spare parts you may need. With systems that make it easy to keep your parts inventory current, and accurate, it’s even easier to keep your equipment well-maintained and minimize downtime.

We're trying to welcome you to a relationship with the laser tag family ...

Let’s talk about some of the ways this isn’t a ‘sale’, it’s a ‘relationship’.

System Trade in

If you already have a Laser Tag System and it is getting on in years, isn’t performing as you had hoped, has too much downtime and many breakages, or a combination of these, then that’s not good.

But don’t let that bring your centre down. Join the Zone family. We’d love to have you. To make it as easy as possible, we have trade in discounts and will provide assistance to re-brand your centre.

No matter how old your gear is, we will sort something out that leaves you happy, and us with a new member of our family.

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